Shipping and Returns

Please note: ALL SHIPPING TIME ESTIMATES ARE IN BUSINESS DAYS

At BarSupplies.com, we take great pride in supplying our customers with the latest in Bar Products, at cut rate prices. We warehouse all of our products to insure fast, efficient delivery. Most orders that are placed via this website, (using a credit card and not eCheck) by 2:00 PM (EST) on a business day will ship the same day. This does not apply to larger wholesale purchases. Orders placed after 2:00 PM, that don't make it out the same day are usually shipped on the following business day. Orders may take up to 3 business days to ship. Orders placed after 2:00 PM on Friday will not start processing until the following Monday morning.

For your protection, all orders are subject to a Credit Card Order Verification. It is our duty to make sure that your order was not made with a stolen credit card. In the event that your order is suspect, you will be sent an email with CREDIT CARD VERIFICATION NEEDED - YOUR ORDER IS ON HOLD in the subject line. Please promptly open and read the email and follow the instructions within the email.

At BarSupplies.com, we do our best to minimize expenses and provide you with the best possible prices. This includes keeping our shipping costs to a minimum. As you can see on the UPS chart below, we can get to many locations in 1, 2 or 3 days by ground. If you choose Expedited or Express and we can get your package to you within the times we describe below by Ground, then is our policy to ship it to you by ground. If you notice that we have done this and would like a refund check for the difference, please visit our contact page (above), email "Customer Service", ask for a "Shipping Rebate" and we will send you a check for the difference. This works similarly with all levels of shipping. Furthermore, Expedited or Express are our terms for our shipping service and do not necessary mean UPS. Your package may come to you "Priority" with the postal service for example or with other carriers. We will do our best to get your package to you within the times decided below but do not guarantee these transit times. Unfortunately, the day the order is shipped from our warehouse is not considered as one of the days in transit per all shipping couriers.

COUNTRIES WE DO NOT SHIP TO
For various reasons, we cannot deliver packages to the following countries. If customers would like to arrange their own shipping via their own carrier, please contact us for arrangements: Ghana, Nigeria, Bolivia, Venezuela

NOTE: We currently cannot ship to Crimea and Sevastopol due to temporary government restrictions.


COMBUSTIBLE, FLAMMABLE, & HAZARDOUS Product Restrictions:
Due to shipping regulations, products that impose risk during air transit are limited to Ground shipping methods only, and are limited to addresses which fall within the continuous United States. This includes, and is not limited to, any product that ignites or burns (such as lighters, burner fuel, sparklers or anything else that can be considered fireworks). We reserve the right to ship these products the safest way necessary, which may include shipping them separately from other products in your order and by different methods/carriers than initially selected.

Please expect the following for shipping times:

USA Ground UPS Ground See Below
USA Expedited 1 business day processing plus 2-3 business days travel time.
USA Express 1 business day processing plus 1-2 business days travel time.

Most orders that are placed via this website by 2:00 PM (EST) on a business day will ship the same day. This does not apply to:

If you are paying by check or eCheck, please add 10 days to the above times.

99% of orders will leave here and arrive to our customers without problems or delays, but please keep in mind that this is an internet order business. As with all internet order businesses, we have to depend on outside entities to deliver products. This means that our arrival dates are approximate and not guaranteed. Currently, we use the US Postal Service and the United Parcel Service (UPS) to transport packages to our customers. These are two of the best in the business, but sometimes problems or delays do arise. If your package is running extremely late, please contact us to utilize our resources to figure out what the problem is. Domestic orders running late will typically show up on one end or the other within 30 days while international orders may take up to 90 days. It is our policy not to re-ship any packages until this time has expired. Rest assured that we will do our part to resolve any problems that arise and you will not be expected to pay for items that were not delivered to the address you have chosen except as follows: UPS is the required shipping method for many remote and International locations as the shipment can be tracked. If another method is specified we cannot guarantee delivery. Please make certain that all the information you enter is correct to ensure fast, efficient delivery.

Carrier Responsibility: Once the package leaves our hands, it is in the hands of the carriers who have their own delivery policies. Any delivery dates are estimates and neither BarSupplies.com, its subsidiaries or the delivery companies has control over issues involving weather, natural disasters, Acts of God and other unforeseen forces. While we will do our best to accommodate in-hands dates, delivery services are performed by third parties companies on a “best case basis” and any proposed delivery date is an estimation, not a guarantee

Shipping Rates: We do our best to keep shipping rates as low as possible. However, you may be asked to pay more shipping if you live in an area or country where rates are above normal. Also if you order a package that is low in weight, but larger in size, you may be asked to pay more in shipping as these packages are subject to the UPS dimensional weight policies.. Any UPS changes and/or redirects due to incorrect shipping details are subject to a minimum $10 Fee. Any cancellations after an order has been shipped are also subject to a minimum $10 Fee.

BarSupplies.com Inc is proud to offer a Satisfaction Guarantee! If, for any reason, you are unsatisfied with the products you received, simply submit a Support Ticket to request a return. Important information and instructions regarding returns are provided via RMA, and therefor are subject to RMA approval. Items sent back without prior RMA approval may be denied. All return requests must be submitted within 30 days of product delivery. Once an RMA is issued, the products must be received back to us, in original condition, within 30 days. Returns will not be accepted unless they are complete. All original boxes, packing materials, parts, components and pieces must be returned to us for a return to be processed. Returns will not be granted without all of the products original packaging and parts. Refunds requested for returns are subject to a 15% restocking fee. Restocking fees do not apply to returns for exchange. ALL associated shipping fees are non-refundable. We do not issue return labels for returns or exchanges.

Products returned that were purchased using an eCheck are subject to an additional 15% charge to cover processing fees. Orders cancelled after processing, but prior to shipping are subject to a 10% charge to cover processing fees. Videos and CD's are subject to an additional 10% restocking fee.

If your order is returned by the carrier due to part or all of the address being provided incorrectly, or for refusal, you will be responsible for the associated shipping fees to reship the order. If you wish to receive a refund for a package returned by the carrier, a 15% restocking fee will apply and shipping is non-refundable. If you are an international customer and refuse a package due to customs and/or brokerage fees, or any other reason, you may be ineligible for refund or reshipment.

Order Problems

BarSupplies.com Inc. will not be held accountable for the misuse of any products. BarSupplies.com Inc makes every effort to ensure that your package is packed and shipped correctly. However, from time to time, occasional errors are made. If you received damaged, defective or incorrect products, it must be reported within 7 days of delivery. Please note: Photographic evidence will be required for any problems with your order. Problems reported after 7 days of delivery may be disqualified for replacements or refunds. We may request that the incorrect item be returned to us at our expense. If the item is not returned, you may be charged for the incorrect item.